FAQs

We have created this FAQs to answer the most common question that you may have. However, if there is something that is still no answered, don't hesitate to contact us on hola@experienceraw.com.au

Product Authenticity

Experience Raw is an official, authorised online stockist of every brand we sell. No parallel imports, no grey market, no old stock, and definitely no fakes.

Why is this important?
You'll get guaranteed authentic and fresh stock
Australian consumer laws protect you
You can be confident that you are covered by an Australian warranty if there are any problems with a product.

Suppose you'd like to confirm the authenticity of our stock. In that case, we suggest contacting the brand directly, as they will be able to verify the authenticity of our products.

If, for any reason, you are dissatisfied with the product you've received, please let us know by emailing us at hola@experienceraw.com.au. Include your order number and images of the product you've received (if applicable).

Search for Products

Don't know precisely what you want? Or perhaps you're just searching for a cleanser? Use our comprehensive Search Box located in the upper-middle top section of our site. To find the exact product you need or browse through the results that fit your criteria.

What You Need To Know About Your Skincare When You're Expecting

There are many things to reconsider; what food you can eat, what activities you can do, and which beauty products you can safely use. Some ingredients are considered unsafe to use during pregnancy. This is why it is so important to know what to check for on product labels and how you can control your changing skin throughout your pregnancy.

Avoid vitamin a & salicylic acid: Research suggests that ingested Vitamin A and Salicylic could cause harm during pregnancy. However, it is unclear whether the ingested forms of these ingredients pass into breast milk. Topical use (in your skincare products) has not yet been proven to cause harm during pregnancy or breastfeeding. Still, we recommend staying on the side of caution and avoid using these ingredients during pregnancy and breastfeeding.

How can I keep my skin from getting dry & flaky during my pregnancy?

Don't be surprised if you experience dry, flaky skin at some point during your pregnancy. Invest in a very hydrating, easily absorbed moisturiser that will provide all-day moisture and protect the skin from harsh elements.
We love Springfields.

What should I use to prevent stretch marks?

Sometimes they're unavoidable, and they're a pain to try and get rid of once you've got them. Hence, it's best to be vigilant about keeping your changing body constantly moisturised to prevent stretch marks where possible. Don't just apply moisturiser to your growing belly. Cover your whole body – another great idea is to consume plenty of water, so we make sure your skin is hydrated from the inside out too.
We love Jojoba Oil.

What can I use on my baby's skin once they are born?

Using gentle products on your new baby is essential – they are beautifully soft skin doesn't need harsh ingredients. At Experience Raw, we offer a range of products suitable for babies (and mommies too!).
We love Al.ive Baby.

How do I place an order?

You can browse products online, and once you have decided on what you would like to purchase, you need to click the 'Add to Cart button and follow the instructions on-screen.

Can I create a gift pack to send to someone?

Certainly! You can order using your existing account. Select one of the current gift packs or choose your items, and we will have your products nestled nicely together with tissue wrap inside. Just ensure you create and select an alternate shipping address. If you are not sure how to add another name for delivery, please drop us an email as soon as you complete the order, and we'll take care of it.

Help! I can't see where to add my discount/voucher code.

You will receive an email with your discount code. Copy and paste to get your discount.

How do I talk to a real, live person?

Yes, we are real people! You can call us (Cheysa and Alex) on 0491 068 006 or email us at hola@experienceraw.com.au. We'd love to hear from you :)

How can I get advice on Skincare products?

Cheysa is available during business hours (Monday to Friday, 9 am to 5 pm) to advise you. Please call her on 0491 068 006 or email her at hola@experienceraw.com.au. We understand that everyone has unique skincare needs, and sometimes it's tough to work out the best product for your skin.

Are the products fragrance free?

We never use synthetic fragrances, but we do use essential oils in most of our products.

What's the shelf life of Skincare products?

The shelf life of unopened products is 12 - 18 months, depending on the product. Please remember they do need to be stored in a cool, dry place. Once opened, the products should be used within 3-4 months.
Be extra careful with products where your fingers go into the jar. All you need to do is make sure you have clean, dry hands when you're getting it out of the pot and keep the jar out of the shower. This is because wet fingers (or even steam from the shower) introduce bacteria. Natural preservatives aren't as strong as synthetic preservatives, so they are limited in how long they can keep those nasty bacteria.